Question 1

How do I sign up for Hrestro?

Accepted Answer

Signing up is easy! Click the 'Get Started Free' button on our homepage, fill in your restaurant details such as name, type, and contact info, and you'll be guided through the onboarding process step by step.

Question 2

Do customers need to download an app to use Hrestro?

Accepted Answer

No app download is required for customers. They simply scan your restaurant's QR code with any smartphone camera and instantly access your digital menu in their browser.

Question 3

How does QR code ordering work?

Accepted Answer

Each table or takeaway counter gets a unique QR code generated from your Hrestro dashboard. Customers scan it with their smartphone camera, browse your digital menu, and place their order — all without waiting for a waiter or downloading any app.

Question 4

Where do I see new customer orders?

Accepted Answer

All new orders appear in real-time on the 'Live Orders' page in your admin dashboard. You'll see the customer's table, ordered items with quantities, any special notes, and the current order status.

Question 5

How can I update item prices or descriptions?

Accepted Answer

In your admin dashboard, go to 'Menu Items'. Find the item you want to edit, click the 'Edit' action, make your changes, and save. Updates are reflected instantly on your live menu — no refresh needed for customers.

Question 6

Can I set up multiple restaurants under one account?

Accepted Answer

Yes! Hrestro supports multiple restaurant profiles under a single account. Each restaurant gets its own menu, QR code, and live orders dashboard, making it ideal for restaurant chains and cloud kitchens.

Question 7

Is there a free plan available?

Accepted Answer

Yes, Hrestro offers a free plan that lets you explore core features including menu creation, QR code generation, and order management. You can upgrade to a paid plan as your business grows to unlock advanced analytics and priority support.

Question 8

What plans does Hrestro offer?

Accepted Answer

Hrestro offers a Free plan for getting started, and paid plans (Starter, Growth, and Pro) for restaurants that need more features such as advanced analytics, unlimited menu items, priority support, and custom branding.

Question 9

Can I print or download my QR code?

Accepted Answer

Yes! From the 'QR Code' section of your dashboard, you can download your QR code as a high-resolution PNG or PDF, ready to print on table tents, menus, posters, or receipts.

Question 10

Do you offer refunds?

Accepted Answer

We offer a 7-day refund policy for new paid plan subscriptions. If you are unsatisfied within the first 7 days of upgrading, contact our support team and we will process a full refund.

Help Center

Still Can't find what you're looking for?

How do I sign up for Hrestro?

How do I create my first digital menu?

Do customers need to download an app to use Hrestro?

Can I set up multiple restaurants under one account?

Is there a free plan available?

How can I update item prices or descriptions?

Can I mark items as unavailable or out of stock?

How do I add categories to organize my menu?

Can I add photos to my menu items?

Is there a limit to how many menu items I can add?

How does QR code ordering work?

Where do I see new customer orders?

Can I update an order's status?

Can I print or download my QR code?

What happens if a customer scans a QR code for an item that is unavailable?

How do I change my restaurant's name or details?

How do I reset my password?

Can I add staff or multiple admin users?

How do I update my email or contact information?

What plans does Hrestro offer?

How do I upgrade or downgrade my plan?

What payment methods are accepted?

Will I be charged automatically every month?

Do you offer refunds?

Still Can't find what you're looking for?